This privacy statement was last updated on January 7, 2022 and applies to citizens and legal permanent residents of South Africa.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.progressinternational.online. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand) 

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• Name, Address and City
• Email address
• Username, passwords and other account specific data

 

The basis on which we may process these data is:

Upon the provision of consent. 

Retention period

We retain this data until the service is terminated.

1.2 Registering an account

For this purpose we use the following data:

• Name, Address and City
• Email address
• Username, passwords and other account specific data

 

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.  

Retention period

We retain this data until the service is terminated.

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• Name, Address and City
• Email address
• Username, passwords and other account specific data

 

The basis on which we may process these data is:

Upon the provision of consent. 

Retention period

We retain this data until the service is terminated.

1.4 To be able to comply with legal obligations

The collection is required or authorized by the following law or court/tribunal order:

Taxation

For this purpose we use the following data:

• Name, Address and City
• Email address
• Financial data
• Username, passwords and other account specific data

 

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation. 

Retention period

We retain this data until the service is terminated.

1.5 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Location

 

The basis on which we may process these data is:

Upon the provision of consent. 

Retention period

We retain this data until the service is terminated.

1.6 To be able to offer personalized products and services

For this purpose we use the following data:

• Name, Address and City
• Email address
• Username, passwords and other account specific data

 

The basis on which we may process these data is:

Upon the provision of consent. 

Retention period

We retain this data until the service is terminated.

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.  We have concluded a data processing agreement with Google. 

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed. 

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites. 

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible. 

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

 

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa: 
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:[email protected] 

9. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

10. Contact details

Denkwerken BVBA
Maastrichtersteenweg 85/2
3680 Maaseik
Belgium
Website: https://www.progressinternational.online
Email: privacyofficer@progressinternational.online
Phone number: +32 89 204616

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Pieter de Mink
Maastrichtersteenweg 85/2
3680 Maaseik Belgium

Annex

LMS

What we collect and store

When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to: --Send you information about your account and order --Create your account for our LMS If you register a free account then we will store your email address. We store information about you for as long as your account exists. We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable). We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access: --Order information such as your enrolled courses, course progress and username / email address. Any additional information added in your WordPress User Profile can also be visible to the administrator(s).

User Registration

We collect information about the user during the user registration form submission process on our site.

What we collect and store

While you visit our site, we’ll track:

• Form Fields Data: Forms Fields data includes the available field types when creating a form. We’ll use this to, for example, collect informations like Name, Email and other available fields.
• Location, IP address and browser type: we’ll use this for purposes like geolocating users and reducing fraudulent activities.
• Transaction Details: we’ll ask you to enter this so we can, for instance, provide subscription packs, and keep track of your payment details for subscription packs!

When you fill up a form, we’ll ask you to provide information including your name, address, email, phone number, payment details and optional account information like username and password and any other form fields available in the registration form. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including transaction details and complaints
• Process payments and prevent fraud
• Set up your account for our site
• Comply with any legal obligations we have, such as calculating taxes
• Improve our form offerings
• Send you marketing messages, if you choose to receive them
• Or any other service the built form was created to comply with and it’s necessary information

If you create an account, we will store your name, address, email and phone number, which will be used to populate the form fields for future submissions. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Editors can access:

• Form submission information and other details related to it
• Customer information like your name, email and address information.

Our team members have access to this information to help fulfill entries and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

eCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Security Firewall

Security

Our website uses specialist security software. This helps to ensure data breaches do not occur and our website and data are protected against hacking attempts and intrusion. Shield Security protects site visitors and works to block potential hacks while monitoring web traffic and filesystem changes. The learn more about this, please follow this link.

Cookies

1. The Shield Security plugin never stores any sensitive, personally identifiable information in any cookie at any time.
2. In the case that the Shield Security plugin needs to redirect a visitor or any request, it may use a cookie to prevent repeated/infinite redirect loops.
3. For registered/logged-in users, the Shield Security plugin uses a cookie to track user sessions and control display of certain in-plugin admin notices.
4. The Shield Security plugin does not normally use Cookies for unregistered site visitors. It may however use a cookie to register the closure of the Shield Security security badge to prevent repeated display.

Data Storage: User Sessions

For logged-in users, the Shield Security plugin stores information on the username, the IP address and the time of last login and last activity. This information is purged upon logout or data cleanup.

Data Storage: Audit Trail

The Shield Security plugin has an Audit Trail feature that will log the following information:

1. Audit Trail message that may include email addresses
2. Logged-in username (where applicable)
3. Originating IP address of the request

For logged-in users this represents information that may be used to locate (by IP address) and identify individuals and their activity on the site. This information is stored for security purposes by the site administrator. This data will be retained and then automatically purged from the database after a fixed time period, as determined by the site administrator. (Currently this is set to 14 days.)

PayPal Checkout

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.